Exchange & Return

Exchange Policy

Exchanges may be considered on a case-by-case basis, if an item cannot be customized and does not fit. Eligible exchanges typically involve sizing issues for rings, ear cuffs.

In most cases, we can customize our jewelry to fit your specifications. For example, adjusting the length of necklaces or bracelets, or sizing a ring up or down. Because all of our pieces are handmade, customization options are limited. Additional charges may apply, and production time may vary. Please note that not all jewelry can be customized.

If the order is eligible for exchange, a $45 CAD exchange fee will apply (unless otherwise indicated) and the customer will be responsible for all the shipment cost. Exchanges are only available for orders within Canada and the United States.

To qualify for an exchange, items must be in the same condition as received, unworn, unused, with tags, and in their original packaging. Proof of purchase or a receipt is required.

To request an exchange, please email liwen.orfevrerie@outlook.com within 5 calendar days of your delivery date.

 

Return Policy

All of our items are handmade, with each piece taking up to 14 business days to create to ensure the highest quality and your satisfaction. Due to the custom nature of our work, all sales are final and we are unable to offer refunds or accept returns.